Shipping Policy
Information about order processing, delivery estimates, tracking, and shipment issues.
Order Processing
Orders are processed on business days. Processing times may vary based on order volume, product availability, holidays, address verification, or payment review.
Delivery Estimates
Estimated delivery windows shown on the store are estimates, not guaranteed delivery dates. Transit times may vary by destination and carrier conditions.
Shipping Charges
Any shipping charge applicable to your order is shown during checkout before you submit payment.
Tracking Your Shipment
When tracking is available, tracking information will be sent after shipment. Carrier systems may require time before the first scan appears.
Address Changes
Please review your shipping address carefully before placing an order. Contact us immediately if a correction is needed; changes cannot be guaranteed after processing begins.
Delays
Weather, carrier disruptions, peak seasons, customs, local delivery conditions, and other circumstances outside our reasonable control may affect delivery.
Lost or Missing Shipments
If tracking indicates delivery but you cannot locate the package, check around the delivery location and with household members or neighbors, then contact the carrier and our support team if needed.
International Orders
If international delivery is offered at checkout, customs procedures, import duties, taxes, or fees may apply depending on the destination. Responsibility for such charges is determined by applicable law and checkout disclosures.
OAKENMORROW™
Legal company: Shenzhen Changjinzi Technology Co., Ltd.
Owner: Jiang Jinxing
Email: service@oakenmorrow.com
Phone: +86 183 5162 2661
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM
Address: Unit 1707, No. 17 Xixingli, Houting Community, Shajing Subdistrict, Bao'an District, Shenzhen City, China
Last updated: September 18, 2026